Terms and Conditions
1. Detailed description of goods and/or services
The Vape Collective is a business in the vape industry that sells vape hardware and liquids..
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email along with your tracking number if you chose to courier you items. Items not marked for courier will be available for pickup between 8am and 4pm on Monday to Friday.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by The Vape Collective is subject to availability. In cases of unavailability, The Vape Collective will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
The Vape Collective shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the The Vape Collective bank account, the
details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for The Vape Collective via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by The Vape Collective separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
The Vape Collective takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and The Vape Collective chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
The Vape Collective may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by The Vape Collective (2018/482582/07) and Taylor Gibb who is the Director of the aforementioned company.